Business Applications Administrator @ e2open

POSITION OVERVIEW

The Business Applications Administrator will play a critical role in the execution of e2opens technology roadmap, along with the identification of opportunities for business process improvement. As a Business Applications Administrator, you will be responsible for the day-to-day maintenance and support of the system including user provisioning, troubleshooting, scripting, reporting and similar. There is also the opportunity to collaborate with key stakeholders and teammates to evaluate business processes and implement solutions on impactful initiatives. You will perform research and analysis on trends, patterns, and processes, as well as make data-driven recommendations to improve organizational efficiency. You will have the opportunity to learn and work directly with best-in-breed enterprise applications and stakeholders in a global organization.

This role will be supporting our professional services organization and the project/portfolio management tool Planview AdaptiveWork, which provides visibility for our professional service workstreams, automates workflows, manages risks, and enables the successful delivery of customer projects.

RESPONSIBILITES

• Administer system access and provide training to users on system functionality
• Provide end user support and administration for key application functionality
• Gather and document business requirements from critical stakeholders
• Document business application workflows and solutions to inform functional and technical audiences
• Manage configuration changes to: audit rules, fields, workflows, roles/permissions, forms, reports, and ensure a standard process and governance for these changes
• Design, implement, and support creative solutions to business problems by leveraging out-of-the-box application functionality and working with vendor partners on enhancements where needed
• Provide technical context and help drive application direction, development, and enhancements in alignment with the application roadmap, business requirements, and firm strategy
• Collaborate and coordinate execution of large and small projects in partnership with other business applications team members
• Perform QA and testing of defined use cases in support of change management and deployments
• Analyze and compare new solutions against documented business requirements for suitability in the E2open business applications ecosystem
• Problem solve and use good decision-making skills to quickly overcome obstacles by understanding the appropriate level of urgency and business impact
• Support deployment of changes outside of normal business hours as necessary to minimize disruption
• Collaborate with business applications leaders to uphold best practices, change management strategies, and efficient and effective internal processes to drive continuous delivery
• Perform other duties, tasks, and activities as assigned

QUALIFICATIONS AND EXPERIENCE

• Minimum 2-4 years of experience administering Project/Portfolio Management platforms
• Bachelors Degree in Business, Information Systems, Computer Science, or related field, or equivalent experience
• Experience working with SQL and Agile Methodology preferred
• Comprehension of and/or experience with data modeling and structures
• Enthusiasm for learning about new methodologies, systems, and solutions
• Demonstrated track record of attention to detail and meeting deadlines
• Excellent oral and written communication skills.