Java Lead
- Intellect Design Arena
- 8 - 12 years
- Chennai
- 4 months ago
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Job Description
Key Responsibilities:
- Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues.
- Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations.
- Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues.
- Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting.
- Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance.
- Monitor and track application performance daily, proactively identifying and addressing potential issues.
- Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction.
- Work onsite in a bank environment, adhering to strict security and compliance standards.
- Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes.
- Technical Skills:
- Strong proficiency in Java for application troubleshooting and development.
- Advanced SQL skills for database querying, optimization, and issue resolution.
- Hands-on experience with ServiceNow for incident management and reporting.
- Leadership: Proven ability to lead, mentor, and manage a team of production support engineers.
- Customer Interaction: Extensive experience handling end customers daily, with excellent communication and issue-resolution skills.
- Operational Expertise:
- Experience creating and maintaining SOPs for production support processes.
- Proficiency in daily application monitoring, tracking, and performance analysis.
- Strong understanding of issue severity and prioritization in a customer-facing environment.
- Industry Knowledge: Deep understanding of banking/fintech systems, processes, and compliance requirements.
- Soft Skills: Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution.
- Work Environment: Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Production Manager / SupervisorEmployement Type: Full timeContact Details:
Company: Intellect Design ArenaLocation(s): Chennai+ View Contact
Keyskills: Java Servicenow Application Support Production Support Java Production Support Technical Support Sql Support
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₹ -13 Lacs P.A
Intellect Design Arena
Intellect Design Arena Ltd, a specialist in applying true digital technologies, is the worlds first full spectrum Banking and Insurance technology products company, across Global Consumer Banking, Central Banking, Global Transaction Banking (iGTB), Risk, Treasury and Markets, and Insuran...
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