Application Managed Services Support Engineer- L2 (Integration)
- Miraki Tech
- 2 - 4 years
- Hyderabad
- 3 months ago
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Job Description
Role Summary:
Assist in the deployment, maintenance, and support of enterprise integration systems and APIs, playing a key role in ensuring stable, secure, and efficient integration between platforms, systems, and partners. This is a hands-on technical role involving production support, deployment coordination, system validation, certificate management, and reconciliation operations.
The role also oversees real-time and scheduled alerts sent to users and systems across channels, ensuring timely and accurate communication of system events and operational statuses.
Responsibilities:
- Assist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, and TYK API Gateway.
- Participate in incident investigations and support resolution for integration-related production issues.
- Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post-go-live.
- Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks.
- Generate and share standard or ad hoc database reports to support business and operations teams.
- Execute predefined scripts to correct or adjust customer data in response to production incidents.
- Assist with managing third-party certificates, including renewals and deployment under supervision.
- Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback).
Technical skills:
Integration Skills
- IBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting.
- IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes.
- IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues.
- TYK API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK platform.
- Postman: Proficient in testing and validating REST and SOAP APIs.
- Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics.
- Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques.
- Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation.
- Real-Time & Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels.
- Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Miraki TechLocation(s): Hyderabad
Keyskills: TYK API Gateway Datapower Ace Ibm Api Connect hotfixes Disaster Recovery Production Implementation Verification
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