IT Desktop Administrator
- eProductivity Software
- 1 - 3 years
- Bengaluru
- 4 months ago
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Job Description
Job Title: Helpdesk / End User Support (EUS) Engineer
Experience: 13 years
Location: Bengaluru
Employment Type: Contract To Hire
Role Overview
We are seeking a dedicated Helpdesk / End User Support Engineer to provide technical support and assistance to business users. The role involves troubleshooting Office 365 issues, coordinating with vendors, managing laptops/desktops, and supporting enterprise IT infrastructure. Candidates with hands-on experience in bulk laptop/desktop domain migrations and troubleshooting are highly preferred.
Key Responsibilities
- Provide L1/L2 technical support for end users on hardware, software, and network issues.
- Troubleshoot Office 365 services (Outlook, Teams, OneDrive, SharePoint).
- Perform bulk remote laptops domain migrations, configurations, and issue resolution.
- Install, configure, and troubleshoot applications on laptops/desktops.
- Administer Active Directory accounts, groups, and access rights.
- Coordinate with external vendors for repairs, replacements, and IT procurement.
- Track and update incidents, service requests, and solutions in the ticketing system.
- Assist in IT asset management and maintain updated inventory.
- Support OS installations, patching, upgrades, and remote troubleshooting.
- Contribute to IT projects, deployments, and end-user enablement initiatives.
Required Skills
- 1 to 3 years experience in IT helpdesk or end user support.
- Strong knowledge of Office 365 troubleshooting and Active Directory.
- Hands-on domain migration experience.
- Experience in application installation & troubleshooting on laptops/desktops.
- Familiarity with IT ticketing tools (ServiceNow, JIRA, etc.).
- Good vendor management and communication skills.
- Strong troubleshooting mindset and customer service orientation.
- Bachelors degree in Computer Science, IT, or related field, or equivalent work experience.
- Experience with ticketing tools (ServiceNow/JIRA or similar).
Preferred Qualifications
- Microsoft 365 Fundamentals or equivalent certifications.
- ITIL Foundation or CompTIA A+ certification.
- Knowledge of ITIL processes (Incident/Change/Problem).
Nice to Have
- Microsoft 365 Fundamentals / ITIL Foundation certification.
- Prior experience with IT asset management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Cloud System AdministrationEmployement Type: Full timeContact Details:
Company: eProductivity SoftwareLocation(s): Bengaluru
Keyskills: O365 Admin Desktop Support Desktop Administration Laptop Support End User Support It Administration Network Support Hardware Support System Support IT Support Software Support
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