Quality Analyst - Only Female - Ernakulam
- job Store Consulting
- 1 - 2 years
- Kochi
- 4 years ago
- Email to a friend
- Report this job
Job Description
Location: Kaloor , Kochi
Work from home and Virtual onboarding is there.
Candidate should be female with excellent command in English, willing to work in Early Morning Shift- timing: 4:30 am to 1:30 PM(Australian shift) Rotational 2 days in a week off 5 days working
At least 2 years' Experience handling Quality Lead Position
Note : Work from home facility, Candidate should have their own laptops.
Skills Required
Perform quality assurance reviews for Call Center Operations globally for said Process
Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
Make recommendations to help reduce process variation and eliminate errors
Track Business Unit responses for all findings identified from the process reviews
Work with Management and develop project plans to address opportunities identified through process reviews
Provide management with timely reports documenting observations from reviews
Job Classification
Industry: Recruitment, StaffingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Job Store ConsultingLocation(s): Kochi
Keyskills: QA Call Center Operations Quality Analysis Calling Quality Assurance
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
