IT Service Desk Analyst I
- Einfochips
- 4 - 9 years
- Bengaluru
- 4 months ago
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Job Description
Position: IT Service Desk Analyst I IT Service Desk Analyst I
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You ll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
Over-the-phone support
Screen sharing or remote control
Live chat support
Email support
A help desk analyst spends most of the day performing remote support. This can take several forms:
Over-the-phone support
Screen sharing or remote control
Live chat support
Email support
What We Are Looking For
Typically requires a 4 year degree and 1 2 years of experience or a 2 year degree and equivalent related experience
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: EinfochipsLocation(s): Bengaluru+ View Contact
Keyskills: Helpdesk Analyst Sales IT support Email support Customer support Technology solutions Management Information technology Remote support IT Service Desk Analyst
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