Senior Implementation Consultant
- Sprinklr
- 4 - 9 years
- Bengaluru
- 4 months ago
- Email to a friend
- Report this job
Job Description
- As an Implementation Consultant, you will:
- Lead & deliver end-to-end implementation of Sprinklrs CCaaS solutions for enterprise clients, ensuring scalability, performance, and long-term value.
- Serve as the technical voice of the customer and advocate for your clients needs when escalating product issues.
- Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.
- Constant learning and collaborating with the team to develop best practices on product configuration.
- Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption.
- Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:
- o Provide social insights and recommendations to support clients business practices.
- o Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client s custom needs, adhering to primary business use cases and platform functionality.
- o Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs.
- Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
- Provide consulting advise to clients about Sprinklr platforms during different phases of projects
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: SprinklrLocation(s): Bengaluru+ View Contact
Keyskills: System architecture Business analysis Consulting Javascript VOIP SIP microsoft Troubleshooting cisco Salesforce
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in