Teamcenter Support Engineer
- Mechispike
- 5 - 10 years
- Hyderabad
- 4 months ago
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Job Description
PLM - TC - 062 - Teamcenter Support - 5 Years - Pune, Bangalore, Hyderabad - Revolutionize Your Product Lifecycle with Industry 5.0 Skip links
PLM TC 062 Teamcenter Support 5 Years Pune, Bangalore, Hyderabad Notice Period Immediate to 30 Days
Must have skills Teamcenter, Support, Teamcenter modules, BMID, TCRA, troubleshooting, Configuration
Job Description We are looking for an experienced Teamcenter Support Engineer who can proactively engage with customers, resolve issues efficiently, and ensure optimal usage of Teamcenter applications. The ideal candidate should have strong problem-solving skills and hands-on expertise in support activities.
Key Responsibilities
- Proactively support customer key users (Operations Owners or Helpdesk) to optimize product usage based on customer-specific enhancements/BRD documentation.
- Domain Expertise BMID and TCRA
- Candidate should be familiar with customer-specific customizations to isolate issues effectively
- Account team prefers to have direct discussions with shortlisted candidates
- Recommend feature-function best practices to Solution Owners and help adopt new capabilities into production.
- Provide product expertise by answering how-to questions and preventing issues before escalation.
- Recreate and validate issues in the out-of-the-box environment.
- Deliver fast and efficient support case resolution with root cause analysis.
- Conduct new user onboarding into the Support Centre and establish a sustainable support model.
- Provide on-demand product assistance and troubleshooting guidance through shared screen sessions.
- Ensure customers utilize the full potential of features and functions.
- Assist in fix validation and provide product recommendations.
- Proactively notify customers of upcoming releases or updates that may impact their operations
We are competing with large Indian MNCs, as our customers are global and Fortune 500 companies across India, the USA and Germany.
While we deliver state-of-the-art projects to our customers, we are also building Extended PLM Frameworks and accelerators for better ROI for our customers.
We leave no stone unturned to accommodate the interests of our employees; our attrition rate speaks to this (while industry is at 20-40% attrition, we are seeing less than 5% attrition rate).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Mechispike SolutionsLocation(s): Hyderabad+ View Contact
Keyskills: PLM Root cause analysis Usage PDF Helpdesk product life cycle Troubleshooting
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