People Cloud Customer Support
- LTIMindtree
- 3 to 5 Yrs
- Bengaluru
- 4 months ago
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Job Description
- Perform detailed business impact analysis for campaign and customer data issues.
- Provide techno-functional support for transactional template management and campaign data segregation.
- Maintain and optimize data aggregations to support customer segmentation and targeting.
- Troubleshoot and resolve platform/application issues related to configuration and integrations.
- Collaborate with internal teams and external partners to ensure timely resolution of incidents.
- Execute configuration changes for new integrations, email management, and template creation.
- Support business teams with platform setup and customization requests.
- Conduct Root Cause Analysis (RCA) for recurring incidents and document findings.
- Recommend and implement preventive measures to reduce future occurrences.
- Monitor APIs, workflows, and data extracts to ensure platform performance and data accuracy.
- Proactively identify and address anomalies or performance issues.
- Perform data corrections and compliance-related updates, including DSAR (Data Subject Access Requests).
- Support onboarding of new partners and connectors.
- Assist in the development and deployment of new dashboards and reporting tools.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3+ years of experience in software support customer data platforms Epsilon PeopleCloud.
- Strong understanding of customer data management, campaign operations, and platform configuration.
- Experience with incident and problem management tools (e.g., ServiceNow, Jira).
- Familiarity with API monitoring, workflow automation, and data extract processes.
- Excellent analytical, communication, and collaboration skills
Functional Support
Incident Management
Service Requests
Problem Management
Monitoring
Data Fixes
Enhancements
Required Skills & Qualifications:
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: General / Other SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: People Cloud Customer SupportContact Details:
Company: LTIMindtree LimitedLocation(s): Bengaluru+ View Contact
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[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...
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