Service Desk Engineer @ Cognizant

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Service Desk Engineer

Cognizant
1 - 3 years
Hyderabad
4 months ago
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Job Description

Good Communication Skills.

Receives and handles calls for service, and follow agreed procedures to resolve tickets
Promptly allocates calls as appropriate
Logs incidents and service requests and maintains relevant records
Managing incidents and requests through the service management tool
Provide support for a wide range and constantly evolving applications, software & hardware
Maintaining governance standards across all IT service management processes
Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
Identify repeat issues or service risks
Take ownership of faults in a logical manner and throughout their entire lifecycle
x Exposure to ServiceDesk GenAI solutions is a big plusEx

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: IT Helpdesk IT Service Desk Service Desk

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₹ 4-6.5 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Service Desk Engineer @ Cognizant

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