Virtual Walk-in For L2 Desktop Support Engineer
- Harita Techserv
- 3 - 6 years
- Bengaluru
- 4 months ago
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Job Description
Virtual Walk-in-L2 Desktop Support Engineer-Harita Techserv (TVS Group)
Harita Techserv Pvt (TVS Group) - Hiring L2 Desktop Support Engineer
Virtual Walk-in-Link for L2 Desktop Support : https://meet.google.com/aug-avxe-iar
Experience: 3 to 6 years
No of Positions: 10
Job Locations: Bangalore
Education Qualification : Any Diploma or bachelors degree
Responsibilities:
- End-User Support:
- Providing first-level technical support to end-users via phone, email, and remote desktop.
- Troubleshooting common hardware and software issues on workstations and laptops.
- Resolving user account and password problems.
- Assisting with installation and configuration of software applications.
- Providing guidance on the use of common office applications (e.g., Microsoft Office Suite).
- Troubleshooting issues with conference tools (e.g., Zoom, Teams).
- Incident Management:
- Logging and tracking incidents in the ticketing system.
- Prioritizing and resolving incidents according to severity.
- Escalating complex issues to higher-level support teams.
- Desktop Support:
- Deploying and configuring workstations and laptops.
- Installing and maintaining operating systems (Windows 10, Windows 11).
- Applying software patches and updates.
- Configuring network settings and printers.
- Knowledge Base Management:
- Creating and maintaining knowledge base articles to document common issues and solutions.
- Sharing knowledge and best practices with the team.
- Strong understanding of Windows operating systems (Windows 10, Windows 11).
- Basic knowledge of network concepts and troubleshooting techniques.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and troubleshooting skills.
- Ability to learn new technologies quickly.
If Interested Kindly share your resume to de*********i@ha***a.co.in
Job Classification
Industry: Electronics ManufacturingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: Harita TechservLocation(s): Bengaluru
Keyskills: L2 Support Ticketing Installation Configuration WAN End User Support LAN Software Hardware Incident Management Troubleshooting
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