SPE-Customer Service HC
- Cognizant
- 1 - 3 years
- Pune
- 4 months ago
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Job Description
Job Summary
We are seeking a dedicated Customer Service Specialist with 1 to 3 years of experience to join our team in a hybrid work model. The ideal candidate will excel in providing exceptional customer service and possess technical skills in customer service operations. This role requires working night shifts and focuses on enhancing customer satisfaction and operational efficiency.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Oversee customer interactions and transactions ensuring a seamless experience for all clients.
- Collaborate with team members to improve service delivery and operational processes.
- Utilize technical skills to troubleshoot and resolve customer service-related issues efficiently.
- Maintain accurate records of customer interactions and transactions for future reference.
- Analyze customer feedback to identify areas for improvement and implement necessary changes.
- Develop and implement strategies to enhance customer service quality and efficiency.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Ensure compliance with company policies and procedures in all customer service activities.
- Monitor and report on customer service metrics to track performance and identify trends.
- Assist in training new team members to ensure consistent service delivery standards.
- Adapt to changing customer needs and industry trends to maintain a competitive edge.
- Support the team in achieving overall customer service goals and objectives. Qualifications
- Demonstrate strong technical skills in customer service operations.
- Exhibit excellent communication and interpersonal skills.
- Show proficiency in problem-solving and conflict resolution.
- Possess the ability to work effectively in a hybrid work model.
- Display a strong understanding of customer service principles and practices.
- Have experience or knowledge in the payer domain is a plus.
- Be willing to work night shifts to meet customer needs.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Pune
Keyskills: service quality customer service payments customer service operations interpersonal skills customer interaction operational efficiency improvement conflict resolution customer satisfaction service delivery technical skills communication skills servicing
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