International Voice Process Executive-CSE
- Omega Healthcare
- 0 - 2 years
- Chennai
- 4 months ago
- Email to a friend
- Report this job
Job Description
We are hiring for the role of Customer Support Executive (Voice Process).
Interview Location:
Ground Floor, Tower 1A, RMZ Millenia Business Park 1
143, Dr. MGR Road, Kandanchavadi, Chennai 600096
Interview Time: 10:00 AM 5:00 PM
Shift: Night Shift (6:30 PM 3:30 AM)
Contact: Sowmya 9382607***(Only WhatsApp, Share your Resume as Customer Support)
Job Role:
Make follow-up calls to insurance companies regarding pending claims.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats in a professional manner.
Provide accurate information about products, services, and policies.
Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
Maintain records of customer interactions, feedback, and resolutions.
Ensure customer satisfaction by following up on queries and providing timely updates.
Collaborate with internal teams to resolve technical or service-related issues.
Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).
Required Skills & Qualifications:
Bachelors degree or equivalent (preferred, not mandatory).
02 years of experience in customer support / call center / client servicing (with proper documents).
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Ability to remain calm, empathetic, and professional under pressure.
Basic computer knowledge and familiarity with CRM tools is an advantage.
Key Competencies:
Customer-first mindset
Positive attitude and patience
Time management and multitasking skills
Team player with accountability
Perks & Benefits:
Fixed night shift (MondayFriday)
Cab facility (Pick-up & Drop)
Attractive salary + incentives
Excellent learning and growth platform for freshers
Supportive and collaborative work environment
Training and development programs
Regards
Omega HR Team
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Omega HealthcareLocation(s): Chennai
Keyskills: Customer Support hexaware Customer Service access sitel zoho sutherland firstsource teleperformance concentrix hcl fresher hgs exl datamark International Voice International Calling maersk ajuba wipro infosys US Process imarque accenture allsec wns International Voice Process
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in