SDM/TM
- Cognizant
- 12 - 15 years
- Hyderabad
- 4 months ago
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Job Description
Role : PeX (SDM Level)
Must have skills/ qualifications
- Should have knowledge on Six Sigma and Lean Techniques
- Trained and Certified in lean Six Sigma Black Belt
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Bachelors or higher education degree with overall 8 to 12 years with minimum of 3 to 5 years of experience in Process Improvement
- Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and process/procedures. Also have an end to end understanding of the client businesses we support and impact of the process metrics on the business outcomes.
- Drive Business Impact and productivity benefits for clients
- Ensuring that the baseline is set up for all new metrics added during transition of new processes or as applicable.
- Working on performance reporting for the ops teams, identifying areas of improvement and working on projects to support these. Raise red flags if there is a change in performance trend. Own / Drive lean & green belt projects
- Leading teams to quickly manage escalations, identify root cause, fix issues, build Corrective and Preventive actions and ensure sustainability of the improvements.
- Participate in Black belt / Business innovation projects / programs - Take ownership and drive Innovation campaigns and ensure closure of all shortlisted ideas
- Run internal lean Six Sigma projects like TAT improvement projects, productivity improvement projects, reduction in performance variation etc.,
- Assist the Pex lead to deliver high impact black belt projects and successfully complete those on schedule.
- Drive Customer Satisfaction improvement projects to improve CSS scores.
Role : PeX (TM Level)
Must have skills/ qualifications
- Should have knowledge on Six Sigma and Lean Techniques
- Trained and Certified in lean Six Sigma Green Belt
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Bachelors or higher education degree with overall 6 to 10 years with minimum of 2-3 years of experience in Process Improvement
- Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and process/procedures. Also have an end to end understanding of the client businesses we support and impact of the process metrics on the business outcomes.
- Drive Business Impact and productivity benefits for clients
- Ensuring that the baseline is set up for all new metrics added during transition of new processes or as applicable.
- Working on performance reporting for the ops teams, identifying areas of improvement and working on projects to support these. Raise red flags if there is a change in performance trend. Own / Drive lean & green belt projects
- Leading teams to quickly manage escalations, identify root cause, fix issues, build Corrective and Preventive actions and ensure sustainability of the improvements.
- Participate in Green belt / Business innovation projects / programs - Take ownership and drive Innovation campaigns and ensure closure of all shortlisted ideas
- Run internal lean Six Sigma projects like TAT improvement projects, productivity improvement projects, reduction in performance variation etc.,
- Assist the Pex lead to deliver Green and Black belt projects and successfully complete those on schedule.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Head - QualityEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: requirements six sigma sdms modeling six sigma projects six sigma black belt business process mapping process improvement business process re-engineering process mapping productivity improvement lean customer satisfaction client tm six sigma green belt
Cognizant
Seven Consultancy is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name in the market. So we have acce...
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