Sr Staff Software Engineer (python & Cti Integration Developer)
- Uniphore Software
- 10 - 15 years
- Chennai
- 4 months ago
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Job Description
Responsibilities:
- Develop creative solutions and write technical designs based on the requirements.
- Work closely with peer teams to ensure that applications are written to allow for overall system performance.
- Assist in tuning and optimization.
- Develop and execute unit tests for product components.
- Promote high quality, scalability, and timely completion of projects.
- Perform peer code reviews and provide feedback.
- Apply the Agile approach to coordinate the development and determine project scope and limitations.
- Debug and resolve issues reported in production deployments.
- Work with the product management team to discuss application features and develop solutions as per the requirements provided.
- Contribute to all phases of the development lifecycle.
- Develop well-designed, efficient, secure, and testable code.
- Support continuous improvement.
Requirements:
- Bachelors degree in engineering, CS, or equivalent experience
- 10+ years of professional software development experience inPython and Strong Experience in Frameworks like Apache Airflow, Prefect, PyTorch, TensorFlow and LangChain
- Solid understanding of RESTful APIs, microservices, and asynchronous programming (asyncio, Celery) and gRPC and Websockets
- Experience with databases (SQL PostgreSQL/MySQL, NoSQL MongoDB/Redis).
- Very good understanding of Data Structures, algorithms, and their applications.
- Strong Experience in Docker / Kubernetes / Garden
- Design, develop, and maintain CTI applications and integrations for enterprise contact center environments. Experience in building scalable Middleware applications, Web Applications, and Web Services.
- Implement integrations between telephony systems (Cisco, Avaya, Genesys, Amazon Connect, Twilio, Five9, NICE InContact, etc.) and CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, etc.).
- Customize IVR flows, agent desktops, and softphone integrations
- Work with SIP, WebRTC, and VoIP protocols to ensure seamless voice and omnichannel integration.
- Excellent written and verbal communication skills in English
Preferred qualifications:
- Experience in Contact Centers Software/Telephony /Communication protocols such as SIP
- Working experience in a Linux environment
- Experience in Redis/Kafka distributed messaging
- Experience in profiling applications
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Uniphore SoftwareLocation(s): Chennai+ View Contact
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₹ 5-45 Lacs P.A
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Uniphore Software
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everythin...
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