Virtual Walk-in For L1 Desktop Support Engineer
- Harita Techserv
- 1 - 3 years
- Kolkata
- 4 months ago
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Job Description
Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group)
Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support Engineer
Virtual Walk-in-Link for L1 Desktop Support : https://meet.google.com/aug-avxe-iar
Experience: Candidates should have 1-3 years of experience as Deskside support Engineer.
Notice Period : 0 to 15 days
No of Positions: 30
Job Locations:
Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad , Gandhinagar , Pune , Hyderabad, Indore, Bhubaneswar , Jaipur, Lucknow, Nagpur, Chandigarh , Kanpur, Nashik, Allahabad , Jodhpur, Patna
Education Qualification : Any Diploma or bachelors degree
Responsibilities:
- Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors,etc.), and Windows operating systems.
- Perform basic hardware and software installations, configurations, and updates.
- Troubleshoot basic network connectivity issues.
- Monitor server performance and health using monitoring tools.
- Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems,speakers, and microphones to ensure seamless meeting functionality.
- Assist users with remote access tools and virtual desktop environments (if applicable).
- Provide guidance and training on basic IT practices and troubleshooting techniques.
- Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.
- Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.
- Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary.
- Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.
- Provide clear explanations and updates to users throughout the resolution process.
- Stay up to date on best practices for desktop support or IT workspace management.
- Minimum 1 to 3 year of experience in a technical support role or related field
- Strong understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies.
- Customer-focused approach with a commitment to providing excellent service.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
If Interested Kindly share your resume to de*********i@ha***a.co.in
Job Classification
Industry: Electronics ManufacturingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: Harita TechservLocation(s): Kolkata
Keyskills: Desktop Support Software Troubleshooting Configuration WAN Software Installation LAN Hardware Support IT Support Hardware Troubleshooting Hardware Installation
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