Oracle Fusion SCM Techno Functional
- ZS
- 2 to 6 Yrs
- Hyderabad
- 4 months ago
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Job Description
- As a member of the Support organization, your main focus is to provide post-sales support and solutions to Oracle customers, acting as a dedicated advocate for their needs. Your responsibilities include addressing non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use and troubleshooting of Electronic Support Services. Serving as a key point of contact for customers, you play a crucial role in fostering customer relationships with Support, offering guidance to internal Oracle employees on various customer scenarios and escalated issues. In this role, you will serve as a Support Engineer, serving as the technical liaison for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and utilization of Oracle products. Your primary objective will be to assist customers reaching out to the Oracle Solution Center while ensuring a high level of customer satisfaction in alignment with established guidelines, predominantly through electronic channels. You will collaborate closely with senior support engineers and management, receiving general guidance and working independently in certain instances. Solutions may require time for development through research, collaboration, or problem replication. Candidates with a BE, BTech, MCA, or equivalent qualification are preferred, although other qualifications alongside relevant experience will be duly considered. The role corresponds to a Career Level - IC2. Oracle is a global leader in cloud solutions, leveraging cutting-edge technology to address present-day challenges. We believe that true innovation stems from diverse perspectives, abilities, and backgrounds. By embracing inclusivity and valuing every voice, we are motivated to surpass existing boundaries and venture into uncharted territories. With a history spanning over 40 years, we have thrived through change by upholding the values of integrity and steadfast commitment to excellence. At Oracle, we are dedicated to cultivating an inclusive workforce that champions varied insights and perspectives. Our partnerships with industry leaders across diverse sectors have propelled us forward, and we continue to prioritize work-life balance, offering a competitive range of employee benefits rooted in fairness and uniformity. Our comprehensive suite of benefits encompasses flexible medical provisions, life insurance, retirement options, and opportunities for community engagement through volunteer programs. We are unwavering in our commitment to integrating individuals with disabilities at all stages of the employment process. If you require assistance or accommodations for a disability, please notify us by calling +1 hidden_mobile, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States, showcasing our dedication to fostering a diverse and inclusive work environment.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Oracle Fusion SCM Techno FunctionalContact Details:
Company: OracleLocation(s): Hyderabad+ View Contact
Keyskills: Customer Support Technical Support Troubleshooting Customer Relationship Management
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