ITIL Certified IT Service Management @ White Horse Manpower

Job Description

Job Description (JD):

We are seeking an experienced ITIL Specialist / IT Service Management (ITSM) Professional to manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance.

Position: ITIL / ITSM Specialist

Location: Bangalore / Hyderabad

Salary: Competitive (Based on experience)

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Required Skills & Experience:

• 38 years of experience in IT Service Management / IT Operations.

• ITIL v3/v4 Foundation Certification (Intermediate or Expert preferred).

• Strong knowledge of ITIL processes:

  • Incident Management

  • Problem Management

  • Change Management

  • Service Request Management

  • Configuration Management

• Experience with ServiceNow / Remedy / Jira Service Desk or equivalent ITSM tools.

• Good understanding of SLA / OLA management and reporting.

• Strong skills in process documentation, governance, and compliance.

• Excellent analytical, troubleshooting, and stakeholder management skills.

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 Responsibilities:

• Ensure ITIL processes are followed across IT support teams.

• Manage end-to-end incident, problem, and change management processes.

• Coordinate with cross-functional teams for timely resolution of issues.

• Monitor SLA compliance and prepare performance reports.

• Drive process improvements and automation in ITSM.

• Conduct root cause analysis (RCA) and ensure preventive actions.

• Provide training and guidance on ITIL best practices to support teams.

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To Apply:

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Address:
#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,
Jumma Masjid Road, Bangalore 560051

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