Service Desk Engineer- Hyderabad
- Diverse Lynx
- 3 - 4 years
- Hyderabad
- 6 months ago
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Job Description
Hiring for Service Desk Engineer- Hyderabad
Job Summary: We are seeking a detail-oriented, customer-focused Service Desk Analyst to provide first-level technical support to users across the organization. You will be responsible for resolving IT issues, escalating complex problems, and ensuring a high level of customer satisfaction. Key Responsibilities: Required Skills & Qualifications:
Job Summary: We are seeking a detail-oriented, customer-focused Service Desk Analyst to provide first-level technical support to users across the organization. You will be responsible for resolving IT issues, escalating complex problems, and ensuring a high level of customer satisfaction.
- Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
- Log, track, and resolve incidents and service requests in a timely manner using ITSM tools (e.g., ServiceNow, Jira, Freshservice).
- Troubleshoot hardware, software, network, and printer issues.
- Escalate unresolved issues to appropriate technical teams.
- Follow ITIL best practices for incident, problem, and change management.
- Assist with user account management, including onboarding/offboarding and password resets.
- Maintain documentation for common issues and procedures.
- Provide remote support using tools like TeamViewer, Remote Desktop, or SCCM.
- Ensure compliance with company IT policies and security standards.
- Proven experience in a Service Desk or IT Support role (3-4 years typical).
- Familiarity with Windows OS, Microsoft Office 365, and Active Directory.
- Knowledge of ticketing systems and remote support tools.
- Strong problem-solving and communication skills.
- Customer-service orientation and ability to handle stressful situations professionally.
- Basic understanding of networking concepts (IP, DNS, DHCP).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Diverse LynxLocation(s): Hyderabad+ View Contact
Keyskills: Ticketing Change management Active directory DNS Account management microsoft SCCM Remote support Technical support DHCP
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Diverse Lynx
CMM Level IT Organization Thanks & Regards, Mohan Diverselynx India. Office: 0120-4604540, Ext-1140 | Email: pabitra.swain@diverselynx.in | URL: http://www.diverselynx.com
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