Delivery Manager (US Shift) (MBA Mandatory)
- Izmo
- 10 - 15 years
- Bengaluru
- 4 months ago
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Job Description
Location: Bangalore, JP Nagar (Work from Office)
Shift: US Business Hours (Night Shift India time - 08:30 PM to 05:30 AM)
We are seeking an experienced Delivery Manager to lead software product delivery management and serve as a critical bridge between our India and US teams. The ideal candidate will be a strong communicator in English, a proactive problem solver, and a proven leader who can ensure smooth coordination, successful project execution, and high levels of client satisfaction.
Primary Roles & Responsibilities:
Client Engagement & Communication
- Act as the primary point of contact for US-based clients during their business hours.
- Build trust-based relationships through clear, timely, and professional communication.
- Understand client business needs and translate them into actionable delivery plans.
Delivery Oversight
- Manage end-to-end delivery of software projects and services, ensuring quality, timeliness, and adherence to scope.
- Monitor KPIs and SLAs, proactively resolving risks and escalations.
- Ensure alignment between US client expectations and India delivery execution.
Team & Coordination
- Collaborate closely with India-based delivery teams, ensuring clarity of goals, roles, and timelines.
- Mentor and guide team members to deliver high-quality outcomes.
- Foster a culture of accountability, collaboration, and continuous improvement.
Account Management
- Drive customer satisfaction, retention, and long-term account growth.
- Identify opportunities for additional value delivery and work with internal teams to execute.
Key Skills & Qualifications
- 10 years - 15 years of experience in delivery management, with strong exposure to US clients and product delivery.
- Exceptional communication and interpersonal skills able to influence, build rapport, and manage expectations across cultures.
- Proven expertise in client engagement, delivery oversight, and account retention.
- Strong leadership and team management capabilities.
- Familiarity with project management tools and methodologies (Agile, Scrum, etc.).
- MBA qualification (mandatory).
- Willingness to work night shift (US time zone).
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: izmo LimitedLocation(s): Bengaluru
Keyskills: Client Management Project Management customer success Delivery Management Stakeholder Management Account manager Us Clients
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Izmo
We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 1600+ associatesstrength globally helps clients with talent across Technology, Healthcare, Life Scie...
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