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Relationship Manager @ OYO

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 Relationship Manager

Job Description

JOB DESCRIPTION


RELATIONSHIP MANAGER


Website Link https://www.oyorooms.com/



Role Type Field Role (involves daily travel), Mon-Sat


What will you be doing Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues
proactively
Generate revenue by ensuring availability of sellable rooms and driving occupancy through
booking conversions
Ensure cluster performance of customer & guest experience metrics, especially focusing on
bottom properties in the cluster
Ensure collection of accounts receivable/outstanding amount from portfolio clients
Resolve issues arising between property owners, customers & internal stakeholders
Share regular feedback on market conditions, trends, competition, pricing and other factors
influencing on ground business


Key Performance
Indicators Ensuring occupancy (URNs) month on month
Pay at Hotel (PAH) realization
Ensuring daily availability of Sellable rooms (DSRN)
Cx / Gx metrics


Required Skills Networking ability
Soft Skills (ERP/APP usage, Excel, Email writing)
Good negotiation skills
Analytical ability


Who are we looking for 2 to 7 years of experience
Relevant experience in operations handling, key accounts handling
Experience in the hospitality and/or travel industry would be an added advantage


Job Classification

Industry: Hotels & Restaurants
Functional Area / Department: Sales & Business Development
Role Category: Enterprise & B2B Sales
Role: Key Account Manager
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Coimbatore

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Keyskills:   Relationship Management B2B Sales Client Relationship Client Handling Operations Management

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