Customer Service Representative Intern
- Ergode It Services
- 3 months duration
- Mumbai
- 4 months ago
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Job Description
About Ergode:
Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.
Role Overview:
We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and calls.
- Resolve customer complaints and provide appropriate solutions.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.
Skills & Qualifications:
- Pursuing or recently completed a degree in any discipline.
- Strong verbal and written communication skills (English).
- Customer-focused attitude with problem-solving abilities.
- Basic knowledge of MS Office (Excel, Word, etc.).
- Ability to work in a fast-paced environment.
- E-commerce knowledge is a plus.
What Youll Gain:
- Hands-on experience in customer support operations.
- Exposure to the e-commerce industry and global marketplaces.
- Opportunity to work with cross-functional teams.
- Certificate of Internship upon successful completion.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Ergode It ServicesLocation(s): Mumbai
Keyskills: Communication Skills Customer Service Customer Support Sales Selling Skills Convincing Power Management Skills Customer Handling Interpersonal Skills Marketing
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Ergode It Services
We are an e-retailer company with almost 100% business outside India. We have 500+ people strong team and hiring more at all positions at Andheri (Mumbai), Mulund (Mumbai), Bhovanipure (Kolkata) and Siliguri (West Bengal) Locations.
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