Delivery Manager - Infrastructure Hosting
- GSPANN
- 18 - 26 years
- Noida, Gurugram
- 5 months ago
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Job Description
Role & responsibilities
We are looking for an experienced Infrastructure Delivery Manager/Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.
- Serve as the primary point of contact for the Infra hosting program across on prem and cloud.
- Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
- Lead cross-functional teams of Backup, Storage, Database Administration and Cloud administration to deliver high-quality support and continuous improvements.
- Manage the full incident lifecyclemonitoring, prioritization, root cause analysis, and resolutionwith proactive trend analysis.
- Govern the Change Request (CR) process: from scoping and estimation to approvals, implementation, and closure.
- Collaborate with cross functional teams on Network, access controls, and landscape optimization.
- Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
- Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
- Drive ITIL-based processes for incident, problem, change, and release management.
- Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
- Conduct regular service review meetings with stakeholders and ensure high levels of client satisfaction.
- Manage the pipeline for change requests in line with governance protocols.
- Provide regular status updates and executive reporting.
Preferred candidate profile
- 16+ years of IT experience with at least 6-8 years in Infrastructure delivery management roles.
- Strong experience managing large-scale Infrastructure support engagements.
- Require very good understanding of cloud native solutions using AWS, Azure
- Good experience on deployment of cloud VMs and Windows servers .
- Exposure to Cloud storage and backup.
- Expert level knowledge on Microsoft Azure.
- Should have good working experience on Cloud & Virtualization Administration
- Proven experience in handling Infra support programs.
- Excellent communication, stakeholder engagement, and escalation management skills.
- Experience working in hybrid onshore-offshore delivery models.
Preferred Certifications:
- Microsoft Certified: Azure Administrator Associate / Expert
- AWS Certified SysOps Administrator / Solutions Architect
- VMware Certified Professional (VCP)
- HPE SimpliVity Certification
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: GSPANNLocation(s): Noida, Gurugram
Keyskills: VMware Azure Storage Onpremise Infrastructure Unix Aix Cloud AWS Virtualization Delivery Management
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