OTC Operations Analyst @ Orange Business

The Order-to-Cash Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows

Key Result Areas:

Produce on a monthly basis the invoices according to the Contract commercial offer, according to the contract network updates

Accountable for all aspects of the order-to-cash process of outsourcing program within the ABU

Monitor on a day to day basis the customer ordering follow up, billing and cash collection process and activities

Analyze customer legacy order to cash processes and tools in collaboration with the OTC directors

Support the customer all along the Transformation phase from legacy tool to e-procurement tool

Be the first level of support for any ordering / billing process issues

Meet high levels of customer satisfaction: Accurate invoicing (control draft invoices- issue adjustment tickets) / day to day orders follow up

Achieve targets for billing cost reports and customer bills issuance, for customer ordering follow up

Role impact on:

Autonomy and adaptability: candidate will be working in a fast-evolving environment for growing accounts, in the specific context of tools and process under migration/definition
Customer satisfaction: the Order to Cash Analyst is responsible for delivering on time accurate invoices He/She is responsible for managing the customer orders follow up He/She is pro-active by applying the Orange processes and deliverables, and either reactively by managing billing claims and ordering support
Team working: The Order to Cash Analyst is part of the world wide OTC team Thus, he/she will need to interact with multiple actors within the program team like billing Production team, Web Source Implementation Team, OTC managers / directors

Educational Qualifications: University degree or equivalent experience in order and billing management Degree/Equivalent in Accounting/Finance and or business management field, preferred

Relevant Experience: Experience in global ordering management and/or billing management, including minimum 5 to 6 years in international environment Telecommunication industry experience preferred Experience in customer support or/and in sales administration environment

Desired skills/knowledge:

Experience in integration and outsourcing
Customer oriented-Customer support skills
Good communication skills
Ability to work within an international and operational environment
Attention to detail, very good analytical skills for accuracy
Good Finance & Accounting skills
Fluent in English (French would be a plus)
Willing to work shift work on occasion, or extended hours
Ability to work autonomously within predefined tasks and planning
High level of competency in all PC applications
Proactive, positive and objective attitude