Principal Consultant - Service Now Tech Lead
- Genpact
- 5 to 9 Yrs
- Hyderabad
- 4 months ago
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Job Description
- Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With over 125,000 employees across 30+ countries, we are driven by curiosity, agility, and the desire to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, guides us as we serve and transform leading enterprises worldwide, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Principal Consultant - Service Now Tech Lead. As the technical owner, you will be responsible for managing a team of developers, assigning tasks, and providing necessary technical guidance. Your responsibilities will include: - Managing a team of developers, assigning tasks, and offering technical guidance. - Mentoring and leading the development team. - Collaborating with clients on requirement discovery, designing, and developing solutions for the ServiceNow platform, ranging from feature enhancements to full application suite deployment. - Executing agile sprint-defined development tasks to support release cycles, including development, unit testing, functional testing, and peer reviewing team members" work. - Reviewing design and code per sprint to ensure quality. - Creating and customizing complex workflows and custom workflow activities. - Translating business requirements into technical requirements and development tasks in coordination with clients, Architects, Business Analysts, and developers. - Contributing to and reviewing user stories. - Building and maintaining technical documentation. - Monitoring the health, usage, and compliance of ServiceNow and its applications. - Developing a deep understanding of the products we implement and client businesses. - Providing production support and resolving problems under pressure. - Assisting in project estimation. - Participating in Knowledge Transfer sessions with ServiceNow Developers. - Staying updated on new capabilities of the ServiceNow Platform. - Coordinating upgrades to Production and Sub-Production instances. - Supporting sub-production testing, evaluation, and regression remediation. - Participating in blueprinting workshops and contributing to documentation and effort estimation. - Supporting the continuous development of training paths for professional advancement within the COE. - Contributing to defining best development and solution practices. - Leading training workshops to share experiences gained across the practice. Qualifications we are looking for: Minimum Qualifications: - Relevant experience in ServiceNow Development. - Demonstrated experience in leading client projects as a technical lead. - Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.). - Strong hands-on experience in Java scripting, debugging, and deployment using update sets. - Experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal, etc. - Excellent communication skills for client-facing roles. - Strong management, analytic, problem-solving, and interpersonal skills. - Self-motivated, positive outlook, and result-oriented. Preferred Qualifications/Skills: - Knowledge of Azure DevOps/TFS/Jira/Rally, etc. If you possess the required qualifications and skills and are passionate about making a difference, we invite you to join us as a Principal Consultant in India-Hyderabad on a full-time basis. The education level required is a Bachelor's/Graduation/Equivalent. This job posting was made on May 27, 2025, and the unposting date is scheduled for November 23, 2025, at 5:16:59 AM. We are looking for individuals with a master skill set in Digital for this full-time job opportunity.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Principal Consultant - Service Now Tech LeadContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: debugging deployment Business Rules APIs Azure DevOps TFS Jira Rally
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