Support Engineer, Field Oper Return & ReCommerce
- Amazon
- 1 - 3 years
- Hyderabad
- 4 months ago
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Job Description
A successful candidate for this role will have an established background in managing support organization, has a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This engineer will collaborate with business teams, program/project management teams, and software engineering teams to help articulate amazon fulfillment strategy to achieve Operational Excellence and scale our business. The role also involves driving smaller scope development projects and building custom tools. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Your problem resolving skill will benefit customers directly, insuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Knowledge of at least one modern programming language such as C, C++, Java, or Perl
Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
Experience tools for automation (building, testing, releasing or monitoring) Knowledge of and proficiency in the use of Python scripting language
Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: C++ Automation Agile Perl Troubleshooting Ruby Distribution system Monitoring Product support Python
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