Mhls Advisor, Mns Ge [s], Mhls @ Amazon

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Mhls Advisor, Mns Ge [s], Mhls

Amazon
1 - 6 years
Hyderabad
4 months ago
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Job Description

Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
Actively seeks employee feedback to improve levels of service.
Being able to work on rotational shifts in both weekends and weekdays, including holidays. Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
Computer skills (Windows, Microsoft Office, Outlook) Relevant work experience in administration, customer service/ call center or HR environment.
Very good proficiency in additional European languages
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information
Flexibility to work in a fast-paced environment
Good interpersonal, communication, time management, and problem-solving skills.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: Amazon
Location(s): Hyderabad

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Keyskills: Payroll Data management Management systems Time management Standard operating procedures German Customer service Windows MS Office Recruitment

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Amazon

Interested Candidates Can call/ WhatsApp on HR Muskan - 9664253597

Mhls Advisor, Mns Ge [s], Mhls @ Amazon

Home > Non Voice