Salesforce Consultant
- InfoVision Inc
- 5 - 8 years
- Hyderabad
- 4 months ago
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Job Description
Job Summary:We are looking for a passionate and skilled Salesforce Junior Consultant with 5 to 8 years of experience working across Salesforce Health Cloud, Experience Cloud, and Service Cloud. The ideal candidate should have a solid understanding of Salesforce implementation best practices, healthcare workflows, and client engagement strategies.
Experience with Agent Force is a strong plus, as its an emerging capability being adopted in our client engagements.
Required Skills & Experience:- 58 years of hands-on experience with Salesforce CRM, including at least:
- 2+ years with Health Cloud
- 2+ years with Experience Cloud
- 2+ years with Service Cloud
- Strong understanding of Salesforce configuration and declarative tools (Flows, Process Builder, Validation Rules, Reports, Dashboards).
- Familiarity with healthcare domain processes such as care coordination, patient/member engagement, and provider communication.
- Ability to troubleshoot issues and support enhancements in production environments.
- Good communication and collaboration skills for working in cross-functional teams.
- Comfortable working in Agile delivery models and using tools like JIRA, Confluence, etc.
- Experience with or exposure to Agent Force highly desirable.
- Salesforce certifications (one or more preferred):
- Salesforce Administrator
- Health Cloud Consultant
- Experience Cloud Consultant
- Service Cloud Consultant
- Exposure to Apex/Visualforce/Lightning Web Components is a plus (but not mandatory).
- Understanding of Salesforce integration methods (REST, SOAP APIs) is a plus.
Roles and Responsibilities
- Work as part of the Salesforce delivery team to implement and support Health Cloud, Experience Cloud, and Service Cloud features.
- Collaborate with senior consultants, business analysts, and product owners to understand business requirements and translate them into functional Salesforce solutions.
- Configure Salesforce objects, fields, page layouts, validation rules, flows, and Lightning components.
- Assist in building patient/member journeys, community portals, and case management features aligned with healthcare standards.
- Participate in Agile ceremonies including sprint planning, daily stand-ups, demos, and retrospectives.
- Write and maintain technical and functional documentation for project deliverables.
- Support user acceptance testing (UAT), troubleshoot issues, and perform minor enhancements post go-live.
- Collaborate with integration teams for API-based data exchange using FHIR/HL7 (if applicable).
- Stay updated on new Salesforce features and proactively suggest enhancements.
- Exposure to Agent Force for agent experience optimization is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: CRM ArchitectEmployement Type: Full timeContact Details:
Company: InfoVision IncLocation(s): Hyderabad
Keyskills: visualforce rest confluence fhir methods salesforce lightning uat service cloud tools salesforce health cloud apex salesforce cloud salesforce crm optimization health cloud user acceptance testing salesforce integration agile declarative soap jira communication skills
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