R&D Escalations Engineer @ Tufin

Home > Quality Assurance and Testing

R&D Escalations Engineer

Tufin
3 - 8 years
Kolkata
4 months ago
Email to a friend
Report this job

Job Description

As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization.

Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products
Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers
Create and implement any necessary diagnostic tools, patches, and fixes
Develop a working solution based on the root cause you discover, or escalate to R&D teams
Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue
Identify patterns in escalated customer issues, and then design and implement solutions for our customers
Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product
Train Technical Support engineers to help them resolve support cases more efficiently

Requirements

At least 3 years of experience as a backend developer, including at least 2 years of experience with Java (Spring, Hibernate). Kotlin experience an advantage
Proficient in MongoDB and SQL
Knowledge with Linux
Excellent troubleshooting skills and a proactive, accountable mindset
Excellent verbal and written communication skills (including technical writing)
Ability to communicate effectively, responsibly and respectfully with customers
Previous experience working in an escalation support or customer-facing engineering role an advantage
Familiarity with observability tools (e.g., logs, metrics, traces) an advantage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Quality Assurance and Testing
Role: Blockchain Quality Assurance Engineer
Employement Type: Full time

Contact Details:

Company: Tufin
Location(s): Kolkata

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: python c++ r and d android kotlin problem solving engineering hibernate sql spring r technical support java written communication problem analysis linux troubleshooting debugging root cause data structures mongodb communication skills

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

System Development Engineer, ShipTech Analytics

Amazon

3 - 8 years

Hyderabad

3 days ago

₹ Not Disclosed

Quality Engineering Lead (Test Lead)

Accenture

8 - 11 years

Hyderabad

6 days ago

₹ Not Disclosed

Quality Engineering Lead (Test Lead)

Accenture

8 - 11 years

Hyderabad

6 days ago

₹ Not Disclosed

Automation Engineer

Cognizant

5 - 7 years

Hyderabad

9 days ago

₹ Not Disclosed

Tufin

KRAFTON Inc is a South Korean video game holding company, the studio behind hit titles like PUBG: Battlegrounds, TERA, and others. They focus on game development, publishing, esports, and global gaming services with a large international player base.

R&D Escalations Engineer @ Tufin

Home > Quality Assurance and Testing