Service Now Developer or SNOW Developer
- VOIS
- 7 - 12 years
- Pune
- 4 months ago
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Job Description
Role purpose:
Skilled ServiceNow Developer (Minimum 7 years of experience) to join our team and contribute to the development and maintenance of our ServiceNow Customer Portal and ITSM solutions. The ideal candidate will have a strong background in ServiceNow development, customization, and integration.
- Strong programming skills in JavaScript.
- Experience working with HTML, XML, System integration (REST/SOAP) CSS, Bootstrap, jQuery, AngularJS, and relational databases.
- Very good understanding of different software design paradigms & security fundamentals (OOP, design patterns, SOA, Microservices, OWASP Top 10).
- Understanding of relational databases and SQL.
- Configuration and Customization:
- Ability to configure out-of-the-box workflows and create/maintain custom workflows.
- Experience with ServiceNow UI customization, including UI pages, UI macros, UI policies, and client scripts.
- Knowledge of ServiceNow's data model and relationships.
- Analytical and Problem-Solving:
- Strong analytical skills to troubleshoot and resolve technical issues.
Ability to analyze system performance and implement performance enhancements.
Roles and Responsibilities:
- Develop, configure, and customize ServiceNow applications and services.
- Design and implement solutions within the ServiceNow platform, including custom applications, workflows, and integrations.
- Maintain and enhance the ServiceNow Customer Portal and ITSM modules.
- Troubleshoot and resolve issues related to ServiceNow applications and integrations.
- Manage incidents/problems as level two and level three support.
- Perform regular updates and maintenance of the ServiceNow platform.
- Create and maintain technical documentation for developed solutions.
- Provide training and support to end-users and other developers.
- Responsible for the analysis of business process maps and requirements and provide analysis skills to solve problems.
- Estimate user and technical stories to help inform and prioritize backlog.
- Design modules according to user stories, UX/UI designs, and technical stories.
- Develop and execute unit and integration tests; support testing against user and technical story acceptance tests.
- Manage incidents/problems as level two and level three support.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: VOISLocation(s): Pune
Keyskills: Service Request Management Servicenow Servicenow Development Incident Management Itsm Modules
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VOIS
About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are...
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