Customer Service Executive - UCV Finance
- Tata Capital
- 0 - 3 years
- Mumbai
- 4 months ago
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Job Description
Key Deliverables:
Lead Generation
- Generate leads for UV deals through interactions with DSE or through channel partners/open market.
Customer Relationship Management
- End to end customer relationship management including explaining product offerings and resolving sales queries.
- Cross-selling product offerings to customers.
- Educates customers with information to build their understanding of issues and capabilities.
- Goes beyond their day-to-day work to assist customers in a positive manner.
Dealer Relationship Management
- Maintaining relationship with assigned dealer.
Deal Processing
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
- Interact with operations and credit team in order to ensure smooth processing of loan application.
Education Qualification:
Undergraduate/Graduate in any stream.
Commerce Graduate preferred.
Specialized job competencies:
Functional Competencies
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge
Behavioral Competencies
- Execution Excellence
- Customer Centricity
Hiring Parameters:
- Candidates from commerce graduate stream preferred.
- Should be comfortable to move in the market.
- Should have learning attitude.
- Should have bike and license.
- Good knowledge of RTO (UV)
- Should have Product Knowledge (UV)
- Location: mumbai,delhi,pune,bangalore,hyderabad,chennai
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Tata CapitalLocation(s): Mumbai
Keyskills: customer service sales cse relationship management crm customer relationship electrical engineering business development electricals electrical maintenance stakeholder management lead generation service sales licensing electrical machines
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Tata Capital Limited, a subsidiary of Tata Sons Private Limited, is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company. A trusted, customer-centric, one-stop financial solutions partner, it caters to the diverse needs of retail, com...
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