Mega Walk-in Drive For Qa (non Voice/non It) Any Insurance Background
- Coforge
- 1 - 5 years
- Pune
- 4 months ago
- Email to a friend
- Report this job
Job Description
Walk-in Drive: Quality Analyst (Non voice/Non IT)- US Mortgage Insurance
Essential Qualification and Work Experience:
- Any Graduate / Diploma
- Minimum 1+ year of any international insurance experience or international QA/QC experience
- Knowledge of mortgage insurance
Work Mode & Shift
US shift timings
Work from Office
Benefits:
- Cab facility
- Saturday-Sunday off
- Opportunity to work as on paper Quality Analyst
- Work exposure in US Mortgage Insurance domain with MNC
Position Summary:
- Complete the daily audit / sampling counts
- Identify the gaps areas in the audit and report it to the Quality Lead and above
- Observe the trend of the errors for the process and suggest the improvement plan
- Conduct regular feedback sessions to BQAs
Technical/Soft Skills:
- Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc.
- Good Verbal and written communication, and must be able to communicate with clients through calls and emails
- Computer skills Windows OS, MS office 2003, Image Applications, Etc.
Essential duties and responsibilities include the following (other duties may be assigned)
- Complete the daily audit / sampling counts
- Identify the gaps areas in the audit and report it to the Quality Lead and above
- Observe the trend of the errors for the process and suggest the improvement plan
- Monitoring and ensuring SLA quality targets are met
- Identify and initiate Quality Improvement
- Provide and support operations with QA reports
- Facilitate and implement best Quality practices
- Conduct regular feedback sessions to BQAs
- Open to night shifts and flexible to work overtime as per the process requirement
- Understanding the process risks and come up with controls to mitigate the risks
- Should understand Customer Quality & Productivity expectations
- Strong Reporting skills using Microsoft office
- Good knowledge on the OPI process
- Flexible to work in shifts based on the business requirement
- Good Verbal and written communication, and must be able to communicate with clients through calls and emails
- Co-ordinate and communicate regularly with QL and operations
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Walk-insContact Details:
Company: CoforgeLocation(s): Pune
Keyskills: RCA QC International Insurance
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Coforge
Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those...
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