Virtual Walk-in-l1desktop Support Engineer-harita Techserv(tvs Groups) @ Harita Techserv

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Virtual Walk-in-l1desktop Support Engineer-harita Techserv(tvs Groups)

Harita Techserv
1 - 3 years
Kolkata
4 months ago
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Job Description

Role & responsibilities

Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group)

Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support Engineer

Experience: Candidates should have 1-3 years of experience as Deskside support Engineer.

No of Positions: 50

Job Locations:

Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad , Gandhinagar , Pune , Hyderabad, Indore, BHUBANESWAR , Jaipur, Lucknow, Nagpur, CHANDIGARH , Kanpur, Nashik, Allahabad , Jodhpur, Patna

Education Qualification:

Any Diploma or bachelors degree

Responsibilities:

Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors,etc.), and Windows operating systems.
Perform basic hardware and software installations, configurations, and updates.
Troubleshoot basic network connectivity issues.
Monitor server performance and health using monitoring tools.
Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems,

speakers, and microphones to ensure seamless meeting functionality.

Assist users with remote access tools and virtual desktop environments (if applicable).
Provide guidance and training on basic IT practices and troubleshooting techniques.
Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.
Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.
Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary.
Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.
Provide clear explanations and updates to users throughout the resolution process.
Stay up to date on best practices for desktop support or IT workspace management.
Minimum 1 to 3 year of experience in a technical support role or related field
Strong understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies.
Customer-focused approach with a commitment to providing excellent service.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.

If Interested Kindly share your resume to de*********i@ha***a.co.in

Job Classification

Industry: Electronics Manufacturing
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Walk-ins

Contact Details:

Company: Harita Techserv Tvs
Location(s): Kolkata

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Keyskills: L1 Support IT Service Desk Technical Support Windows OS Installation Ticketing Networking WAN Router Troubleshooting Switching Desktop Support LAN Cisco

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Harita Techserv

Harita Techserv Ltd is a part of the prestigious TVS family, offering value-added Engineering Services. with 400+ skilled Engineers have exposure to various Domains, Design tools and Technologies. With Pan India presence and over 20+ years of experience which continues to capitalize on t...

Virtual Walk-in-l1desktop Support Engineer-harita Techserv(tvs Groups) @ Harita Techserv

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