Senior Quality Assurance Manager
- Teleperformance (TP)
- 5 to 9 Yrs
- haryana
- 5 months ago
- Email to a friend
- Report this job
Job Description
- The ideal candidate for this role will be responsible for ensuring the Quality Function/Business runs effectively and efficiently to meet Service Level Agreements and Targets. You will oversee staff development, planning, and recruitment processes to meet service requirements. Providing regular performance feedback, conducting coaching sessions, and updating management on process performance and improvement areas will be crucial for enhancing productivity. You will be expected to take initiatives to streamline processes, manage Performance, Client, and People Management, as well as handle attrition and shrinkage for the quality team at the process level. Preference will be given to candidates with prior experience in Digital Marketing, Sales, International client servicing, and B2B sales experience in voice for the NA market. Individuals with a track record of driving process improvement initiatives at the organization/process level and maintaining a continuous focus on process SLAs will be highly valued. The educational requirement for this position is graduation from a recognized university. This is a full-time office-based role that involves working in rotational shifts.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Quality Assurance ManagerContact Details:
Company: TeleperformanceLocation(s): Haryana+ View Contact
Keyskills: Digital Marketing Sales B2B sales Process improvement Client Management People Management
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in