Workforce Management Analyst (Scheduler)
- Movate Technologies
- 3 - 8 years
- Chennai
- 4 months ago
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Job Description
Hiring for WFM- Planning & Scheduling
Experience 5+ Years
Role and Key Responsibilities:
- Understanding of Capacity Plan, scheduling and rostering.
- Skill-Based Scheduling for in-house agents
- Define agents according to skills and proficiencies
- Compares over/under staffing with total staffing hours. Measures the effectiveness
and quality of scheduling.
- Review the projected performance for the sites on a near-term basis. i.e. weekly/
fortnightly.
- Build, review and plan requirements based on forecasting information for
production headcount by day by interval for the supported time frame
(requirements base don KPI such as in and out of office shrinkage.
- Review the projected scheduled performance and review over/ under.
- Take corrective action on the over/ under analysis and make recommendation on
schedule changes, reskilling, realignment of agents across sites
- Review DOW and Intraday Patterns and Support VTO/OT/PTO requests
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Movate TechnologiesLocation(s): Chennai
Keyskills: Capacity Planning Scheduler IEX
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Movate Technologies
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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