Team Leader-Group Life Insurance (US) - Mumbai @ Placewell Consultants

Job Description

• Manage Operations from process & measurement standpoint
• Set and assess representative's performance expectations and performance, and create individual action plans
• Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis
• Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.
• Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation
• Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs
• Assist with scheduling and forecasting of staff to maintain optimal service provided
• Develop reward and recognition programs for teams
• Present current customer issues, trends, and recommended solutions to management
• Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center
• Manage escalated customer enquiries / complaints
• Drive Innovation, Ideation and Client Value Creation projects

Required Candidate profile

Experience

• Life Insurance products and processes experience (Mandatory)
• Overall 5+ years in Back Office deal (Essential)
• At least 1 year of team management experience (Essential)
• Client stakeholder management experience (Essential)
• US Customer Service experience
  

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Life Insurance/Financial Services
Role: Life Insurance/Financial Services
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Placewell Consultants
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   operations management life insurance