Service Desk Analyst
- Jade Global
- 2 - 3 years
- Hyderabad
- 5 months ago
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Job Description
Key Responsibilities:
Receive and log incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity.
Diagnose technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis.
Provide solutions to common issues by offering guidance, performing basic configuration changes, or applying known workarounds.
Identify complex issues beyond their expertise and escalate to appropriate technical teams for further support.
Maintain detailed records of incidents, resolutions, and user interactions within the ticketing system.
Contribute to and utilize the knowledge base by documenting solutions to frequently encountered problems.
Identify trends and patterns in support requests to proactively address potential issues and suggest improvements.
Required Skills:
Bachelor''s degree in computer science, information systems, or similar.
At least 2 to 3 years of experience in the IT industry.
Strong understanding of operating systems, network protocols, common applications, and hardware troubleshooting.
Excellent Communication Skills - Ability to clearly explain technical concepts to non-technical users and effectively communicate with customers via phone and email.
Problem-solving Skills-Analytical approach to identify root causes of issues and develop effective solutions.
Commitment to providing a positive user experience and maintaining a professional demeanor.
Accurate documentation of issues and resolutions within the ticketing system.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Jade GlobalLocation(s): Hyderabad
Keyskills: networking protocols networking service desk troubleshooting hardware troubleshooting it service desk problem management housekeeping technical support ticketing active directory incident management desktop support hospitality it helpdesk dhcp itil
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Jade Global
Jade Global provides enterprise business application implementations, integrations, software product engineering, Cloud services, technology advisory, testing, and managed services across diverse industries. We bring the right combination of process knowledge, product expertise, technical skills, ...
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