Informatica MDM Product Support
- Informatica
- 2 - 7 years
- Bengaluru
- 4 months ago
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Job Description
- Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
- Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
- Reproduce product behaviours to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to report and solve product defects.
- Author, edit, publish an online knowledge base of known issues/solutions.
- Articulate well and have skills in customer relatonship responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- Youre advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn when facing new problems and challenges.
- Applying your business knowledge and resource management skills you meet requirement, and set the example for good work procedures. In addition to the attributes mentioned, youll also be able to:
- Inspire and motivate people to lead support behind the vision, make it sharable by everyone.
- College degree in computer science related subject mandatory.
- Analyse, debug and trouble-shoot skills,
- Minimum 2+ years of experience on Informatica MDM or CDI or CAI is mandatory
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: InformaticaLocation(s): Bengaluru
Keyskills: Product management Computer science Manager Quality Assurance Data management Shell scripting Customer support Informatica Technical support Product support SQL
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