Technical Support Engineer
- Uplers
- 1 - 3 years
- Bengaluru
- 4 months ago
- Email to a friend
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Job Description
Technical Support Engineer
Experience: 1 - 3 Years Exp.
Salary : Competitive
Preferred Notice Period: Within 30 Days
Shift: 10:00AM to 7:00PM IST
Opportunity Type: Onsite (Bengaluru)
Placement Type: Permanent(*Note: This is a requirement for one of Uplers' Clients)Must have skills required :
Customer Service, TroubleshootingMoveInSync (One of Uplers' Clients) is Looking for:
Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description
Designation: Product SupportSummary: A Product Support Engineer, will act as a liaison, resolve any emerging problems with product/ services that our customers might face, with accuracy and efficiency. The best PSEs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Product Support Engineers can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Job Responsibilities:
Independently understand and analyse the problem faced by customers and share detailed explanations with clients on the problem and solution provided.
Become a subject matter expert and remain up-to-date with all the latest developments of the product.
Be a team player: When dealing with ambiguity, work with the external (Customers, vendors), and internal stakeholders (Technical, Operations, and Account Management teams) and ensure SLAs are always met.
Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Software Support to manage resultant problems. Monitor, Measure, Improve and report SLAs for Support and SaaS tickets.
Ability to learn quickly about product, platform, and manage the entire knowledge base. Create and maintain technical documentation for support and knowledge base.
Work with the various stakeholders to ensure SLAs are always met. Work closely with Service Delivery and Account Management teams to ensure client Retention and Success.
Responsible for team performance, analyzing trends and reporting on performance metrics to management on a regular basis. Mentor and Motivate team members to provide outstanding support. Identify training needs for the team.
Maintain high quality standards and bring Innovation & process improvement to further growth of the team and self. Ensure there are robust procedures and processes within the software support function.
Implementing shift process and ownership mindset. Manage the Shift Rotation and Team Availability for 24 X 7 Support.Desired candidate will have:
Exceptional written and oral English skills.
Willingness to learn and multi-tasking skills.
Be Self driven & High sense of ownership.
Confident at troubleshooting.
Strong problem-solving and a desire to seek the root cause of an issue.
Excellent client-facing & listening skills.
Previous experience of working/dealing with customers.
Experience working on tools such as JIRA, Excel.How to apply for this opportunity:
Easy 3-Step Process:
1. Click On Apply! And Register or log in on our portal
2. Upload updated Resume & Complete the Screening Form
3. Increase your chances to get shortlisted & meet the client for the Interview!About Our Client:
At MoveInSync, we are dedicated to solving the challenge of delivering reliable, secure, and sustainable commuting solutions. MoveInSync is the worlds largest employee commute platform, with over 300 clients, including 86 Fortune 500 companies across 37 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commuting space since 2009, offering reliable, safe, and sustainable solutions for enterprises. MoveInSync has won multiple awards over the years, including G2 Best India Software Companies for 2023, Mint W3 Future of Work Disruptor 2021, and Entrepreneur India Magazines Entrepreneur of the Year in Service Business (SaaS & IT Services) in 2019. MoveInSync One is an end-to-end employee commute solution for enterprises.About Uplers:
Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering talent from India.
With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cost-efficiently.
Experience a simpler, faster, and more reliable hiring process with Uplers today.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: UplersLocation(s): Bengaluru
Keyskills: Technical Support Troubleshooting Remote Support Product Support IT Support Software Support
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