Captures requirements from business stakeholders and SMEs, prepares design and technical documentation, manages BAU tasks, and develops ServiceNow ITOM solutions.
Key Responsibilities:
Gather requirements via demos/workshops.
Prepare HLD/LLD, architecture, and technical documentation. Work with platform teams on technology strategy, manage BAU activities.
Expert on Event, Alert, Incident Management, alert mapping, Alert Intelligence, Predictive AIOps, service mapping. Manage CMDB and asset foundation data tables, Import/Update Sets. Configure UI Actions, UI Policy, ACL.
Development using Angular, client/server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON. Manage application code, UI, and integration components. Maintain project documentation and technical notes.
Desired Credentials: ServiceNow NOW Platform Development & Implementation. ITIL certification (optional).
Location - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune, Remote.

Keyskills: ServiceNow ITOM Technical Documentation HLD Angular Development CSS LLD Requirement Gathering HTML JSON CMDB JavaScript Solution Development Incident Management Service Mapping AJAX
Saasvaap Inc. is a rapidly growing software service provider and executed IT solutions in different verticals. We aim to provide the best services in the industry by integrating expertise with innovative technology.