Senior Service Desk Analyst
- Jade Global
- 3 - 5 years
- Hyderabad
- 5 months ago
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Job Description
Prioritize and manage escalated tickets, coordinating with relevant teams to resolve critical issues promptly.
Diagnose and resolve intricate technical issues across hardware, software, network, and applications, often requiring in-depth knowledge of system architecture and functionality.
Create and maintain comprehensive documentation on common issues and solutions, ensuring knowledge transfer within the team.
Analyze incident data to identify recurring issues, proactively address potential problems, and suggest system improvements.
Provide excellent customer service to end users, clearly explaining technical issues and solutions in a user-friendly manner.
Assist in the implementation of new technologies, providing user training and support during transition periods. Generate reports on service desk performance, identifying areas for improvement and presenting findings to stakeholders.
Required Skills:
At least 3 to 5 years of experience in IT industry.
Bachelors degree in computer sciences or engineering or an associated degree is preferred
Experience working in a similar role as either IT support or on a service desk/help desk is valued
Strong analytical and problem-solving skills
Strong customer service skills
Previous hands-on experience
Ability to troubleshoot user-level-related network issues
Good management skills
Is a good communicator and team player
Flexible and adaptable
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Jade GlobalLocation(s): Hyderabad
Keyskills: customer service networking it service desk service desk system architecture it support management skills problem management housekeeping technical support incident management desktop support hospitality it helpdesk hotel management itil
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Jade Global provides enterprise business application implementations, integrations, software product engineering, Cloud services, technology advisory, testing, and managed services across diverse industries. We bring the right combination of process knowledge, product expertise, technical skills, ...
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