Manager - Operations
- Treebo Hotels
- 3 - 7 years
- Jodhpur
- 6 months ago
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Job Description
Key Responsibilities
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Ensure strict compliance with the brands standards.
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Perform Root Cause Analysis to eradicate quality-related issues.
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Mentor, Motivate and Develop the staff at assigned hotels to achieve service excellence.
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Supervising a cluster of hotel properties/a region.
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Increase hotel reputation, thereby, increasing returning guests.
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Ensure that the highest standards of quality, cleanliness, maintenance and safety are practised in all departments of the hotels.
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Ensure compliance of Standard Operating Procedures at multiple partner properties assigned.
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Perform daily quality audits and quality assurance exercises at properties.
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Conduct follow-up with staff to ensure that high standards of quality are maintained consistently. - Liaison between the company and Hotel Partners for all support/communications from both parties.
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Identify key issues and analyse, develop and implement solutions to improve quality at properties.
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Take corrective AND preventive action measures to ensure issues are not repeated at properties.
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Manage guest service recovery activities by resolving issues in a timely and efficient manner to ensure complete guest satisfaction.
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Coordination/follow-up with Hotel partners for support with timely issue resolution. -
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Motivate and develop staff to ensure excellence in quality, service and promote teamwork. -
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Ensure quality guest service by imparting skill-based operational training and adherence of standards by following SOPs.
What are we looking for
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Good communication skills.
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Leadership skills and ability to coordinate with/motivate/enable staff to perform better.
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Good client relationship management skills.
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Good attention to detail.
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At least 4-6 years of similar experience with any of the 5 star hospitality brands
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An entrepreneurial approach towards problem-solving
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Willingness to travel extensively within the assigned territory
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Treebo HotelsLocation(s): Jodhpur
Keyskills: standard operating procedures operations management management skills root cause analysis client relationship management service excellence operations sop compliance leadership leadership skills hospitality liaison communication skills
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Treebo Hotels
About the company Treebo Hospitality Ventures is India's most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travelers the unprecedented value proposition of high-quality stays at affordable prices wher...
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