Sales and Support Executive
- Sapphirus Systems
- 1 - 2 years
- Hyderabad
- 5 months ago
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Job Description
Role & responsibilities
Job Summary:
We are seeking a highly motivated and articulate Sales and Support Executive to join our remote team. The ideal candidate will have at least 1 year of experience in an international US voice process, specifically in sales outreach or customer support, with a fluent US accent and proven cold calling or outbound calling expertise. The primary responsibility for this role is to initiate cold calls and schedule product demos with US-based prospects. Strong written communication, CRM experience, and proficiency in MS Office tools (Word, Excel, PowerPoint) are essential to manage outreach, documentation, and reporting.
Key Responsibilities:
- Conduct high-volume cold calls to potential clients in the US market to schedule product demonstrations.
- Build rapport quickly and clearly communicate the value proposition to secure demo appointments.
- Deliver first-call resolution where possible to improve customer experience and reduce follow-ups.
- Respond promptly and professionally to client inquiries via phone, email, and chat, offering first-level support.
- Compose professional emails and follow-ups to maintain engagement with leads and existing customers.
- Prepare and manage basic presentations, reports, and documentation using MS Office tools.
- Maintain accurate and up-to-date records of all interactions and leads in the CRM system.
- Collaborate with internal sales, marketing, and product teams to ensure a seamless customer journey.
Key Competencies & Skill Weightage:
Skill Area
Weightage (%)
Fluent US Accent & Verbal Communication
30%
Cold Calling & Lead Generation / Outbound Calling with First-Call Resolution
20%
Customer Satisfaction / Lead Engagement
20%
CRM Tools Proficiency
20%
Prior Experience in SaaS, B2B, or Tech Sales/Support
10%
Note: This role is primarily focused on cold calling and demo scheduling. Candidates must demonstrate excellent verbal communication, a persuasive approach, and comfort with CRM tools to be successful.
Must-Have Skills:
- US Accent Fluency: Clear, neutral, and confident communication tailored for US-based clients.
- Cold Calling (or Outbound) Expertise: Experience with outbound calling, handling objections, achieving first-call resolutions, and booking demos.
- Persuasive Communication: Ability to engage and convert leads through compelling conversations.
- Written Communication: Excellent English writing skills for email correspondence and documentation.
- CRM Knowledge: Experience working with CRM tools for logging and managing customer interactions.
- MS Office Proficiency: Hands-on experience with Word, Excel, and PowerPoint for basic reporting and client-facing materials.
Preferred Attributes:
- Prior experience in SaaS, B2B, or tech sales/support environments.
- Self-starter with a positive attitude and results-oriented mindset.
- Comfortable working in a target-driven and dynamic remote environment.
If you're passionate about client interaction and enjoy building relationships through effective communication, we welcome you to apply and become part of our growing team.
Please contact 9908545*** AND share resumes to ka****v@sa******s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Sapphirus SystemsLocation(s): Hyderabad
Keyskills: US Accent Fluency MS Office Proficiency CRM Management Cold Calling Expertise
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