Associate Relationship Manager
- Bottle Lab
- 3 - 8 years
- Hyderabad
- 4 months ago
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Job Description
Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you.
As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations.
As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations.
Key responsibilities
- Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
- Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
- Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
- Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
- Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
- Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
- Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
- Manage vendor rotations and plan the operations for the assigned clients.
Qualifications:
- Demonstrated experience in the food industry, with a solid understanding of operations and customer service.
- Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions.
- Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
- Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives.
- Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels.
- Strong interpersonal abilities, fostering collaboration and teamwork.
- Expertise in food service, technology, and people management, ensuring smooth operations.
- Results-driven with a sense of accountability, focused on achieving business goals.
- Proven leadership experience, successfully managing teams in dynamic environments.
- Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
- Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
- Agile and adaptable, thriving in fast-paced and evolving work environments.
- Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management.
- Availability for a 6-day workweek, with a willingness to travel within city limits as needed.
Message from CEO:
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Account / Relationship Management - Non VoiceEmployement Type: Full timeContact Details:
Company: Bottle LabLocation(s): Hyderabad+ View Contact
Keyskills: Production planning Client retention Planning engineering Service industry Hotel management Agile Food safety Customer service Operations Service quality
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Bottle Lab Technologies Private Limited is a Private incorporated on 21 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Bangalore. Its authorized share capital is Rs. 3,142,970 and its paid up capital is Rs. 1,981,800.It is inolved in Other computer relate...
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