Atlassian Administrator
- Rapid7
- 2 - 7 years
- Pune
- 4 months ago
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Job Description
We are seeking a knowledgeable and technically grounded Atlassian Administrator to contribute to the ownership of our Atlassian environment, including Jira and Confluence. This role requires a strong understanding of Atlassian tools from a user and functional perspective, along with the ability to support, maintain, and evolve the platform in alignment with business needs and ITSM best practices. The ideal candidate will bring a foundational technical skill set, solid scripting capabilities, and experience supporting service delivery processes. This position involves close collaboration with cross-functional teams to implement scalable solutions, enhance user experience, and ensure governance across our Atlassian ecosystem.
About the Role
In this role, you will:
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Act as a primary support contact for Jira and Confluence usage and configuration requests.
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Assist with user management, project setups, permission schemes, workflows, and custom fields.
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Work closely with teams to understand requirements and advise on solutions that align with Atlassian best practices.
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Support integrations between Atlassian tools and other systems (e.g., directory services, DevOps tools, knowledge bases).
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Participate in service support activities including ticket triage and user troubleshooting.
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Assist in the creation and maintenance of documentation, templates, dashboards, and reports.
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Collaborate with IT, DevOps, and business stakeholders to drive improvements and automation within the Atlassian suite.
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Apply technical fundamentals to support platform performance and configuration decisions.
The Skills You Will Bring Include
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Atlassian Experience: At least 2 years of hands-on experience using Jira and Confluence in a business environment.
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Technical Foundation:
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Basic knowledge of databases (e.g., SQL), operating systems (Linux/Windows), and networking principles.
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Scripting ability in any language (PowerShell, Bash, JavaScript, etc.) to support automation and reporting.
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Service Management: Experience supporting IT service management processes; familiarity with ticketing systems.
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ITSM Knowledge: General understanding of ITSM concepts; ITIL v3 or v4 certification is strongly preferred.
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Problem Solving: Analytical skills to assess root causes and design viable solutions.
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Business Analysis: Ability to capture business needs and translate them into practical configurations is a plus
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Collaboration: Comfortable leading discussions among cross-functional teams to resolve issues and optimize processes.
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Accountability: Takes ownership of tasks and demonstrates confident decision-making.
Job Classification
Industry: Law Enforcement / Security ServicesFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Rapid7Location(s): Pune
Keyskills: artifactory confluence bitbucket sql docker git devops jira service desk linux powershell jenkins shell scripting jira github python maven atlassian business analysis crucible svn javascript bamboo itsm fisheye scrum bash agile aws unix itil stash
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