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Team Lead - International Voice/Chat - Tech support @ Movate

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 Team Lead - International Voice/Chat - Tech support

Job Description

We have an requirement for TL for international voice & chat


Role: Team Lead International Voice Exp : 5 + Yrs

Location : Ambit IT park, Ambattur

Shifts : Night shifts

Notice : 15 days or immediate.

# Graduation is mandate # Need excellent communication in English

# Should have handled a team of 10 to 15+ people

# Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry

Note:

SME or acting TL is also acceptable.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Movate Technologies
Location(s): Chennai

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Keyskills:   Technical Support Technical Voice Process

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₹ 5-7.5 Lacs P.A

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Movate

Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...