We have an requirement for TL for international voice & chat
Role: Team Lead International Voice Exp : 5 + Yrs
Location : Ambit IT park, Ambattur
Shifts : Night shifts
Notice : 15 days or immediate.
# Graduation is mandate # Need excellent communication in English
# Should have handled a team of 10 to 15+ people
# Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry
Note:
SME or acting TL is also acceptable.

Keyskills: Technical Support Technical Voice Process
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...