Assistant Manager - Collection & Retention
- Atria Convergence
- 6 - 11 years
- Chennai
- 4 months ago
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Job Description
About Atria Convergence Technologies Ltd:
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.
Role: Assistant Manager / Deputy Manager Collection & Retention
Purpose of the role:
Optimize billing processes, reduce involuntary disconnections, and improve customer satisfaction to drive retention and revenue growth.
Role & Responsibilities:
- Increase net additions and minimize involuntary disconnections.
- Reduce high ARPU disconnections to retain premium customers.
- Decrease billing-related trouble tickets (TTs) and reopen cases.
- Enhance agent-level productivity by improving resolution efficiency within 48 hours.
- Deliver high CSAT scores through effective issue resolution and engagement.
- Ensure reconciliation and timely payment of government and bulk accounts.
- Reduce waiver GART to optimize turnaround time and cost efficiency.
- Implement strategies to lower overall net churn and retain customers.
Must have:
- 6+ years experience in customer billing, retention, or dispute resolution.
- Strong analytical and problem-solving skills to improve billing processes.
- Ability to drive efficiency and optimize workflows.
- Excellent communication and negotiation skills.
- Proficiency in data analysis and reporting tools.
- Team management and stakeholder coordination experience.
Interested shall apply through the following link - https://ap-1.fountain.com/act/apply/chennai-assistant-manager-deputy-manager-collection-retention-collection-retention?utm_source=Job%20Portal&utm_campaign=Naukri
Recruitment Team will get in touch with you for further process.
Regards
Team HR ACT
Job Classification
Industry: Telecom / ISPFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Atria ConvergenceLocation(s): Chennai
Keyskills: Retention retention process Collections Churn Management Billing Collection
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