Collection & Retention Executive
- Atria Convergence
- 2 - 7 years
- Jaipur
- 8 months ago
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Job Description
- Role & responsibilities
- Responsible to call customer and remind for payment.
- Responsible to act as a bridge between field executives and team leaders
- Responsible for constantly follow up Arrears payment
- Work consistently to rectify billing error
- Responsible for Analysis and feedback of unpaid accounts
- Follow up for reactivation of inactive accounts.
Key Result Areas:
- To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.
Education:
- Should have Graduate or equivalent degree
Work Experience:
- Should have minimum of 1 - 6 years of relevant work experience in Retention role
- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound.
(Voice process)
- Should have experience handling MIS or strong experience with MS excel, MS word
- Should possess excellent communication and interpersonal skills.
- Immediate Joiners or Max 15 days notice period preferred
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Atria ConvergenceLocation(s): Jaipur+ View Contact
Keyskills: Customer Support Inbound Calls Customer Queries
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₹ 1.75-2.5 Lacs P.A
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