Walk in Drive For Freshers -Technical support -30 Aug
- Movate Technologies
- 0 - 2 years
- Hyderabad
- 4 months ago
- Email to a friend
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Job Description
Job Description for Help-desk Support Engineer
This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.
You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
- Provide world class remote assistance to users via Chat, Phone and eMail
- Assists users by remote troubleshooting and resolving technical and service issues.
- Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
Principle duties and responsibilities | Job Description :
- Provides comprehensive remote support across major operating systems -
- Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
- Follow documented procedures for issues presented and escalate further if need be.
- Has the ability to trouble shoot by -
- Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
- Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
- Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
- Assist in setting up, configuring, and installing new software and hardware.
- Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
- Collaborate with cross-functional teams to escalate and resolve incidents.
- Support & Execute the deployment and integration of new SOPs and change in systems.
Must Have Skills :
- Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
- 0 - 3 years of IT related Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
Knowledge, Skills and Abilities :
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good Analytical & Cognitive skills
What We Offer:
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- Access to cutting-edge technologies and tools.
Wishing you all the best!!!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Walk-insContact Details:
Company: Movate TechnologiesLocation(s): Hyderabad
Keyskills: Troubleshooting Technical Support IT Helpdesk L1 Support freshers International Technical Support Outlook Configuration Desktop Support Remote Support Technical Helpdesk Service Desk Technical Voice Process Technical Process International Voice Process
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Movate Technologies
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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