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Google Workspace Support Engineer @ Lauren Information

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 Google Workspace Support Engineer

Job Description

Role & responsibilities :-


Key Responsibilities:

  • Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.)

Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools

  • Administer user accounts, group policies, and configurations via Google Admin Console
  • Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems Support VIP users with priority response and professionally ensuring minimal disruption.
  • Must have excellent communication and interpersonal skill to manage support relationship at CXO level.
  • Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations.

Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation.

  • Assist users with mobile device configurations (Android/iOS) for Gmail and Drive
  • Work with security teams to enforce 2FA, DLP, and email security policies
  • Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA
  • Create user guides, SOPs, and training materials for end users
  • Participate in deployment of new features, rollouts, or change requests
  • Monitor GWS system health, perform proactive maintenance, and suggest process improvements.

Preferred candidate profile


Required Skills & Qualifications:

6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment

Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps

Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC)

Understanding of SSO, 2-Step Verification, and security groups

Experience with ticketing tools

Excellent communication and documentation skills

Google Workspace and GCP Administrator certification (preferred)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Lauren Information
Location(s): Mumbai

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Keyskills:   Google Workspace G Suite GCP Google Suite Vip Support

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₹ 5-15 Lacs P.A

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