Job Description
Role & responsibilities :-
Key Responsibilities:
- Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.)
Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools
- Administer user accounts, group policies, and configurations via Google Admin Console
- Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems Support VIP users with priority response and professionally ensuring minimal disruption.
- Must have excellent communication and interpersonal skill to manage support relationship at CXO level.
- Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations.
Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation.
- Assist users with mobile device configurations (Android/iOS) for Gmail and Drive
- Work with security teams to enforce 2FA, DLP, and email security policies
- Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA
- Create user guides, SOPs, and training materials for end users
- Participate in deployment of new features, rollouts, or change requests
- Monitor GWS system health, perform proactive maintenance, and suggest process improvements.
Preferred candidate profile
Required Skills & Qualifications:
6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment
Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps
Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC)
Understanding of SSO, 2-Step Verification, and security groups
Experience with ticketing tools
Excellent communication and documentation skills
Google Workspace and GCP Administrator certification (preferred)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Lauren Information
Location(s): Mumbai
Keyskills:
Google Workspace
G Suite
GCP
Google Suite
Vip Support